Content Operations Manager
About the Role
Why This Role Matters
Content is the fuel behind every ad, every affiliate post, and every brand moment at CommerceLabs. As our Content Operations Manager, you'll run the production engine that turns creator talent and raw footage into scroll-stopping, high-converting assets for TikTok and Meta.
What You'll Do
• Recruit, brief, and coach UGC creators to produce content that performs — not just content that looks good
• Manage a team of video editors and keep the production pipeline moving at speed through ClickUp
• Own the end-to-end workflow: scripting, recording, editing, QA, and delivery — nothing ships without your sign-off
• Work hand-in-hand with our Media Buyer to align creative output with what's actually winning in paid channels
• Spot what's working across affiliates and replicate winning formats at scale
Why You'll Love It
• You'll sit at the center of content, performance marketing, and creator culture — the most exciting intersection in ecommerce right now
• Real creative ownership with real performance accountability — your work directly drives revenue
• Use AI tools like Claude Code to move faster on scripting, QA, and iteration
• Fully remote role in a team that values speed, craft, and continuous improvement
Requirements
• 2–4 years of hands-on experience in content operations, UGC production workflows, or influencer project coordination—ideally in a DTC or e-commerce environment
• Direct experience managing non-affiliate UGC creators: briefing, coaching, and quality control of video deliverables
• Comfortable managing small teams (e.g., video editors) and coordinating timelines across multiple stakeholders
• Proficient in project management tools (ClickUp preferred) and organized enough to track content through every production stage
• Strong eye for short-form video quality—knows what works on TikTok and Meta from a creative and performance standpoint
• Uses AI tools (e.g., Claude Code, ChatGPT) purposefully and fluently into daily workflows for faster scripting, QA, and content delivery
• Creative and analytical thinker—comfortable using performance feedback to iterate and improve
• Able to work independently and cross-functionally with marketing, media buying, and creative teams
• Passionate about the creator economy, UGC trends, and performance-driven content on TikTok and Meta
Content Operations Manager
You'll be taken to our application form in a new tab.
We're a health consumable brand operator doing $45M+ across Amazon, TikTok, and Meta. 40 people. 4 continents. All in-house.
Learn more about us →Content Operations Manager at CommerceLabs
Apply for This RoleReady to Apply?
If this sounds like the kind of work you want to do, we'd love to hear from you. The bar is high and the opportunity is real.
Apply for This RoleOur Core Values
These aren't just words on a wall. They're how we hire, how we work, and how we hold each other accountable.
Extreme Ownership
We take initiative to bring about positive results. We do whatever it takes to follow through on our commitments. We always seek responsibility instead of avoiding it. We go beyond our areas of influence to drive what's best for business and our colleagues. We always leave things better than we found them.
Use Good Judgement
We make wise decisions despite ambiguity. We identify root causes, and get beyond treating symptoms. We think strategically, and can articulate what we are, and are not trying to do. We are good at using data to inform intuition. We make decisions for the benefit of the long-term, and not the short-term.
Be 1% Better Everyday
We welcome constructive feedback. We don't accept the status-quo. We let go of perfectionism and take an attitude of iterative, adaptive change. We create new ideas that prove useful. We look for solutions as we find mistakes.
Communicate with Impact
We are concise and articulate in speech and writing. We listen well and seek to understand before reacting. We adapt our communication styles to work well with people from around the world who may not share our native language. We are not afraid to share candid, helpful, and timely feedback.
Deliver Results Over Effort
We prioritize effectiveness over efficiency. We get the right things done, and do it well. We inspire others with our thirst for excellence. We re-evaluate and find new ways to deliver on what is expected when things aren't going as planned.
Exercise Respect and Empathy
We treat people with respect regardless of their status or disagreements with us. We only say things about our colleagues that we are able to say to them directly. We make time to help our peers and customers, and are equally respectful of their time. We recognize that we all have biases, and work to grow past them.
Turn Obstacles Into Opportunity
We remain calm under high stress environments. We know that all great progress is precipitated by great hardship. We focus on what we can control. We don't give up.
Embrace Diverse Ideas and People
We welcome different cultural backgrounds and points of view. We are open minded and constantly in search of great ideas. We always find ways to connect with people of different backgrounds. We understand the strength of having diverse people and opinions around us.
Earn Trust
We say what we do, and do what we say. We demonstrate consistently strong performance so that our colleagues and customers can rely on us. We acknowledge mistakes and learn from failure. We think before committing.